Check in a guest by search or QR code
Match the person to the right record before recording today’s arrival.
Start with the person standing in front of you. A matching name is a useful lead, but the desk still needs to confirm that the record belongs to the guest and applies to the activity. That matters especially for shared family names and returning visitors.
The Check-in page supports a name, email or phone search and a Scan action. Both routes lead to a record for review before you confirm the arrival.
View full size Search or scan the confirmation code.
Open Check-in and check the selected location. Enter the participant’s name, email or phone, or choose Scan and use the confirmation QR code. If there are several search results, compare the participant and template rather than selecting the first familiar-looking name.
Read the record status.
Review the matching person, template and validity information. Follow your venue’s policy for an expiring, expired, flagged or voided record. A status helps the team make the next decision; it does not replace any orientation, age check or activity-specific review that your operation requires.
Confirm the arrival and check the log.
Once the record and your process are satisfied, choose Check in. Confirm the result in Today’s log and check the location context. If the result is delayed, inspect the log before submitting again. This avoids confusing a slow response with a missing arrival.
Try it with a realistic visit.
Rehearse with two participants who share a surname and a guardian who has included a child. Search the surname, compare the candidate records and identify the correct participant before proceeding. Then try the confirmation code for the same visit. Both paths should lead to a deliberate record review rather than an automatic arrival based on the first match.
After confirming the test arrival, find it in Today’s log and check its location. Ask the colleague at the desk to explain how they would handle a scan failure without immediately asking the guest to sign again. That fallback is part of a usable check-in routine.
The QR code does not resolve.
Ask the guest to show the confirmation code clearly and check the camera permission. If it still fails, search by the details used when signing. Verify the resulting record before concluding that a scan failure means the person has no waiver.
Is a completed check-in the same as a booking?
No. Check-in records an arrival against the waiver workflow. Your reservation, payment and activity preparation may be handled elsewhere. Keep those tasks explicit in the desk process.
A quick check before you go.