Troubleshoot a problem
Keep the guest’s task moving while you identify the problem. Capture the exact message, check the relevant record and try the smallest useful correction before repeating the whole process.
5 MIN READ
Troubleshoot a form that will not open or submit
Check the link, visibility and required fields before asking a guest to start again.
4 MIN READ
Handle a dropped connection without duplicate records
Preserve the attempt, verify the result and retry only when needed.
Before you start
- Note which page and device are affected.
- Write down the error and approximate time.
- Avoid sending personal answers or credentials to support.
Looking for a form structure to work from?
Browse the template libraryA PERSON CAN HELP
Contact support Still working through it?
Tell us what you’re trying to do and where you got stuck.